{"sitecore":{"context":{"pageEditing":false,"site":{"name":"croatia"},"pageState":"normal","language":"hr","itemPath":"/Prituzbe","contextExtensions":{"backgroundColor":"#FFF","dictionaryDomain":"{12AD91E1-E79D-4795-A1B1-884D23E4E0ED}","sitecoreApiHost":"https://hr.bff.com","rootItemId":"{BC05D362-CFCF-4FDB-ADA0-2C1114353696}","allNoto":"Yes","countrySpecific":"Yes"}},"route":{"name":"Reclami","displayName":"Prituzbe","fields":{"Content":{"value":""},"Title":{"value":"Pritužbe"},"NavigationClass":null,"NavigationFilter":[],"NavigationTitle":{"value":"Pritužbe"},"Page Design":null,"OpenGraph Title":{"value":""},"OpenGraph Description":{"value":""},"OpenGraph Image":{"value":{}},"Custom Metadata":{"value":""},"Meta Description":{"value":""},"Meta Title":{"value":"Pritužbe - BFF Banking Group"}},"databaseName":"master","deviceId":"fe5d7fdf-89c0-4d99-9aa3-b5fbd009c9f3","itemId":"f02bb81e-2ae7-45cf-bd2e-6ef0e6c42cac","itemLanguage":"hr","itemVersion":1,"layoutId":"599539d5-d4c5-4f42-a032-c5cf8d864e61","templateId":"4c6bf71c-3bef-44af-ba05-e5d702a0adc3","templateName":"Page","placeholders":{"jss-bffwebsites-main":[{"uid":"5e16f088-d0f2-4c7f-8588-d82e6299d2e0","componentName":"ContentBlock","dataSource":"/sitecore/content/BFFWebsites/croatia/Home/Reclami/Data/Intro","fields":{"content":{"value":"<p>U skladu sa zahtjevima relevantnih regulatornih odredbi, BFF Bank S.p.A. ima Službu za prigovore kojoj se može obratiti za sva pitanja koja proizlaze iz odnosa s Bankom i koja se odnose na primjedbe o načinu na koji Banka upravlja operacijama ili uslugama.<br />\n<br />\nKlijent može podnijeti prigovor:</p>\n<ul>\n <li>običnom poštom ili preporučenom poštom s povratnicom:<br />\n BFF Bank S.p.A.<br />\n Služba za prigovore <br />\n Via Domenichino, 5<br />\n 20149 MILANO</li>\n <li>e-mailom: <a href=\"mailto:[email protected]\">[email protected]</a></li>\n <li>autoriziranim  e-mailom: <a href=\"mailto:[email protected]\">[email protected]</a></li>\n <li>faksom: +39. 02 49905.303</li>\n</ul>\n<p>Banka se obvezuje dati pisani odgovor u sljedećim rokovima:</p>\n<ul>\n <li>petnaest (15) radnih dana za prigovore koji se odnose na platne usluge prema Direktivi 2015/2366 / EU;</li>\n <li>šezdeset (60) kalendarskih dana za prigovore koji se odnose na bankarske usluge i investicijske aktivnosti.</li>\n</ul>\n<p>U slučaju prigovora koji se odnose na platne usluge, ukoliko zbog izvanrednih okolnosti nije moguće poslati odgovor u gore navedenom roku, Banka šalje klijentu privremeni odgovor u kojem je naveden razlog za kašnjenje i specificiran rok u kojem će biti dostavljen konačan odgovor, u svakom slučaju ne kasnije od trideset pet (35) radnih dana.</p>"},"column":{"value":""},"heading":{"value":"Podnošenje pritužbe"},"idhtml":{"value":""}}},{"uid":"7f63f60b-2275-4fa0-838b-355ef385a4cf","componentName":"ContentBlock","dataSource":"/sitecore/content/BFFWebsites/croatia/Home/Reclami/Data/Text Sistema","fields":{"content":{"value":"<p>BFF Bank S.p.A. pridržava bankarske i financijske arbitraže uspostavljene u Banci Italije, u skladu s Odredbama o izvansudskom rje&scaron;avanja sporova za bankarstvo i financijsko poslovanje i usluge, od 12. prosinca 2011. godine i Miritelja za financijsko bankarstvo, Udruženje za rje&scaron;avanje bankarskih, financijskih i korporativnih sporova - ADR.<br />\n<br />\nU slučaju da ishod prigovora nije ocijenjen zadovoljavajućim, prije suda, klijent se može obratiti:</p>\n<ul>\n <li><strong>Arbitar za financijsko bankarstvo (ABF)</strong></li>\n</ul>\n<p>Za opće informacije o arbitru za financijsko bankarstvo (na primjer o tome tko može podnijeti prigovor, gdje pronaći obrazac za prigovor, kako uložiti prigovor) nazovite besplatni broj 800 19 69 69.<br />\n<br />\nEKSKLUZIVNO za specifične informacije o predstavljenim prigovorima moguće je kontaktirati tehničko tajni&scaron;tvo ABF-a na sljedeći način:<br />\n<br />\n<strong>Tehničko tajni&scaron;tvo odbora Milano</strong><br />\nVia Cordusio, 5<br />\n20123 Milano<br />\nTelefon: 02 72424246<br />\nFaks: 02 72424472<br />\nE-mail: <a href=\"mailto:[email protected]\">[email protected]</a><br />\n(samo radi poja&scaron;njenja)<br />\n<br />\n<strong>Tehničko tajni&scaron;tvo odbora Rim</strong><br />\nVia Venti Settembre, 97/e<br />\n00187 Rim<br />\nTelefon: 06 47929235<br />\nFaks: 06 479294208<br />\nE-mail: <a href=\"mailto:[email protected]\">[email protected]</a><br />\n(samo radi poja&scaron;njenja)<br />\n<br />\n<strong>Tehničko tajni&scaron;tvo odbora Napulj</strong><br />\nVia Miguel Cervantes, 71<br />\n80133 Napulj<br />\nTelefon: 081 7975350<br />\nFaks: 081 7975355<br />\nE-mail: <a href=\"mailto:[email protected]\">[email protected]</a><br />\n(samo radi poja&scaron;njenja)<br />\n<br />\nMolimo pogledajte web stranicu: w<a href=\"https://ww.arbitrobancariofinanziario.it\" target=\"_blank\">ww.arbitrobancariofinanziario.it<br />\n</a>\n<br />\n&nbsp;<br />\n<br />\n<strong>Vodič i obrazac za žalbe:</strong></p>"},"column":{"value":""},"heading":{"value":"Izvansudsko rješavanje sporova"},"idhtml":{"value":""}}},{"uid":"60966841-b0a6-462f-ae0f-da2abd46cb85","componentName":"DocumentContainer","dataSource":"/sitecore/content/BFFWebsites/croatia/Home/Reclami/Data/DL Arbitro","fields":{"data":{"datasource":{"id":"F5B22D088AD74A64AB62A219F894B352","name":"DL Arbitro","singleElements":{"results":[{"id":"38FC134F83AA4DCD8BAF0FD2EE69C79E","title":{"value":"Bankarski financijski arbitar vodič i obraza"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{5CE7DF7D-B416-4046-A60F-A7B342CABF1B}\" />","url":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/italy/Reclami/V2-ABF-in-parole-semplici-2020.pdf","target":"_blank"}}]}}}}},{"uid":"f4f39f7f-42d2-43f6-bebe-6196f3364cb6","componentName":"ContentBlock","dataSource":"/sitecore/content/BFFWebsites/croatia/Home/Reclami/Data/Text Sistema 2","fields":{"content":{"value":"<p>&nbsp;</p>\n<p>U slučaju žalbe ABF-u, klijent mora poslati Banci kopiju žalbe preporučenim pismom s povratnicom ili certificiranom e-po&scaron;tom (PEC):</p>\n<ul>\n <li>preporučenom po&scaron;tom s povratnicom:<br />\n BFF Bank S.p.A.<br />\n Služba za prigovore<br />\n Via Domenichino, 5<br />\n 20149 MILAN</li>\n <li>PEC: <a href=\"mailto:[email protected]\">[email protected]</a></li>\n</ul>\n<p>Nakon primitka obavijsti o žalbi, Banka ima najvi&scaron;e četrdeset pet (45) dana za slanje svojih protuargumenata i potrebne dokumentacije Tehničkom tajni&scaron;tvu.</p>\n<ul>\n <li><strong>Miritelj financijskog bankarstva (Conciliatore Bancario Finanziario)</strong></li>\n</ul>\n<p>Da biste saznali kako kontaktirati Miritelja, informacije možete zatražiti od osoblja Banke ili izravno Miritelja:<br />\n<br />\n<strong>Miritelj financijskog bankarstva</strong><br />\nVia delle Botteghe Oscure, 54<br />\n00186 Rim<br />\nTelefon 06-674821<br />\nFaks 06-67482250<br />\nE-mail: <a href=\"mailto:[email protected]\">[email protected]</a><br />\n<br />\nMolimo pogledajte internetsku stranicu: <a rel=\"noopener noreferrer\" href=\"https://www.conciliatorebancario.it\" target=\"_blank\">www.conciliatorebancario.it</a><br />\n<br />\nKlijent se može obratiti Miritelju čak i ako prethodno Banci nije podnio prigovor.</p>\n<ul>\n <li><strong>Arbitar za financijske sporove (Arbitro per le Controversie Finanziarie)</strong></li>\n</ul>\n<p>&Scaron;to se tiče investicijskih usluga, nakon podno&scaron;enja prigovora, ako nije zadovoljan ishodom ili ako nakon &scaron;ezdeset (60) dana nije dobio odgovor od Banke, klijent se može obratiti arbitru za financijske sporove radi sporova u vezi s usklađenosti Banke s informacijama, točnosti i transparentnosti predviđenih u ugovornim odnosima s investitorima.<br />\n<br />\nInformacije u vezi s Arbitrom za financijske sporove (ACF) dostupne su na stranici <a rel=\"noopener noreferrer\" href=\"https://www.acf.consob.it\" target=\"_blank\">www.acf.consob.it</a>.</p>"},"column":{"value":""},"heading":{"value":""},"idhtml":{"value":""}}},{"uid":"0b925671-af1e-41e3-9dbd-2795606c98d0","componentName":"ContentBlock","dataSource":"/sitecore/content/BFFWebsites/croatia/Home/Reclami/Data/Text Rendiconto","fields":{"content":{"value":"<p>Odredbe Banke Italije od 29. srpnja 2009. koje se odnose na \"Transparentnost bankarskog i financijskog poslovanja i usluga\" i naknadne izmjene i dopune zahtijevaju izradu i javnu objavu godi&scaron;njeg izvje&scaron;ća o upravljanju prigovora koje se odnose na sektor bankarskog i financijskog poslovanja i usluga.<br />\n<br />\nBanka smatra da je upravljanje prigovorima od velike važnosti jer joj omogućuje primanje izvje&scaron;taja od klijenata u vezi s bilo kakvim kritičnim pitanjima u pružanju usluga, s pozitivnim učincima na ublažavanje reputacijskog rizika i održavanje pozitivnih odnosa s klijentima.</p>\n<p><strong>Izvje&scaron;će o pritužbama<br />\n</strong></p>\n<table class=\"large-table\">\n <thead>\n <tr>\n <th>GODINA<br />\n </th>\n <th>PRITUŽBA</th>\n </tr>\n </thead>\n <tbody>\n <tr>\n <td style=\"text-align: left;\">2023</td>\n <td style=\"text-align: left;\">4</td>\n </tr>\n <tr>\n <td style=\"text-align: left;\">2022</td>\n <td style=\"text-align: left;\">4</td>\n </tr>\n <tr>\n <td style=\"text-align: left;\">2021</td>\n <td style=\"text-align: left;\">5</td>\n </tr>\n <tr>\n <td style=\"text-align: left;\">2020</td>\n <td style=\"text-align: left;\">2</td>\n </tr>\n <tr>\n <td style=\"text-align: left;\">2019</td>\n <td style=\"text-align: left;\">2</td>\n </tr>\n <tr>\n <td style=\"text-align: left;\">2018</td>\n <td style=\"text-align: left;\">0</td>\n </tr>\n <tr>\n <td style=\"text-align: left;\">2017</td>\n <td style=\"text-align: left;\">3</td>\n </tr>\n <tr>\n <td style=\"text-align: left;\">2016</td>\n <td style=\"text-align: left;\">1</td>\n </tr>\n <tr>\n <td style=\"text-align: left;\">2015</td>\n <td style=\"text-align: left;\">0</td>\n </tr>\n <tr>\n <td style=\"text-align: left;\">2014</td>\n <td style=\"text-align: left;\">1</td>\n </tr>\n <tr>\n <td style=\"text-align: left;\">2013</td>\n <td style=\"text-align: left;\">0</td>\n </tr>\n <tr>\n <td style=\"text-align: left;\">2012</td>\n <td style=\"text-align: left;\">0</td>\n </tr>\n <tr>\n <td style=\"text-align: left;\">2011</td>\n <td style=\"text-align: left;\">0</td>\n </tr>\n <tr>\n <td style=\"text-align: left;\">2010</td>\n <td style=\"text-align: left;\">0</td>\n </tr>\n </tbody>\n</table>\n<p>&nbsp;</p>\n<p>&nbsp;</p>"},"column":{"value":""},"heading":{"value":""},"idhtml":{"value":""}}},{"uid":"5afa3b88-0e51-41e3-9c48-055bce010be0","componentName":"DocumentContainer","dataSource":"/sitecore/content/BFFWebsites/croatia/Home/Reclami/Data/DL Rendiconto","fields":{"data":{"datasource":{"id":"D9F6B2C16E8A404F868FFBF0C6373172","name":"DL Rendiconto","singleElements":{"results":[{"id":"9AC0BA34DE6A4113BBE3828E2922EE51","title":{"value":"Izvješće o upravljanju pritužbama primljenim 2023"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"","url":"","target":null}},{"id":"703D740B69A64D069BF5412AF5EE795F","title":{"value":"Izvješće o upravljanju pritužbama primljenim 2022"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{18D9F7A5-5E14-4539-9D6E-C720E1ABF6A2}\" />","url":"","target":"_blank"}},{"id":"FF815F22F5894690BC8758BFB2AA9ADD","title":{"value":"Izvješće o upravljanju pritužbama primljenim 2021"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{107971FC-AC7E-4065-843E-5D5FED3CBAA5}\" />","url":"","target":"_blank"}},{"id":"EDA3AA75A173475B8939AC2BDD01AC2D","title":{"value":"Izvješće o upravljanju pritužbama primljenim 2020"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{7B81FDEA-27B4-49CF-B20E-B4FC0968A553}\" />","url":"","target":"_blank"}},{"id":"5227C75782F54E2E90133B6B0871A377","title":{"value":"Izvješće o upravljanju pritužbama primljenim 2019"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{C5EEB647-2A0D-488A-B42C-8BE2F94922D7}\" />","url":"","target":"_blank"}},{"id":"4F66A03615774243B6710FA8972DE5D0","title":{"value":"Izvješće o upravljanju pritužbama primljenim 2018"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{9763417A-9601-4CE1-8A5C-846F26F1A2BB}\" />","url":"","target":"_blank"}},{"id":"37CE571E97544AC2B54EC6E6AD5FC6E3","title":{"value":"Izvješće o upravljanju pritužbama primljenim 2017"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{04946538-8741-41FA-AAD3-832AAE2964B1}\" />","url":"","target":"_blank"}},{"id":"771D451B84BD4E4594B9A234C138A1FB","title":{"value":"Izvješće o upravljanju pritužbama primljenim 2016"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{A3DD2FFE-6340-41A5-97EE-1C78E7DAB10E}\" />","url":"","target":"_blank"}},{"id":"B750174D889B4BE99F341826ED53DC1B","title":{"value":"Izvješće o upravljanju pritužbama primljenim 2015"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{B67B7E3C-7556-4CAE-A64B-B6720E639EC6}\" />","url":"","target":"_blank"}},{"id":"B4EAD84B24C64123AD5DEADF688BAF9D","title":{"value":"Izvješće o upravljanju pritužbama primljenim 2014"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{BD65B629-379F-4A05-9B4E-A70290B57504}\" />","url":"","target":"_blank"}},{"id":"B292B84744644B53ACD85935737FD6C8","title":{"value":"Izvješće o upravljanju pritužbama primljenim 2013"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{7B870F71-0C03-4693-867A-0861D0BA3A51}\" />","url":"","target":"_blank"}},{"id":"3F7AD7AE299D4DE5B4DA072CA8AD5AF9","title":{"value":"Izvješće o upravljanju pritužbama primljenim 2012"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{B31B1D16-A4A3-4E7A-8108-94D98FB4D821}\" />","url":"","target":"_blank"}},{"id":"6B53F3C86D97479584D34A77CBC11730","title":{"value":"Izvješće o upravljanju pritužbama primljenim 2011"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{8E7C3AFD-BEAF-48EC-B220-EE4B24113113}\" />","url":"","target":"_blank"}},{"id":"BDAEA07D1ECA483BA68B05A2DA31BD39","title":{"value":"Izvješće o upravljanju pritužbama primljenim 2010"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{C8CF9589-9D60-42C7-A81C-2F1FC95765DC}\" />","url":"","target":"_blank"}}]}}}}},{"uid":"11758b6f-236a-4129-9d8c-dbe5fc03b551","componentName":"ContentBlock","dataSource":"/sitecore/content/BFFWebsites/croatia/Home/Reclami/Data/Title ABF","fields":{"content":{"value":"<h2>&nbsp;</h2>\n<h2>BFA - Obavijest korisicima</h2>"},"column":{"value":""},"heading":{"value":""},"idhtml":{"value":""}}},{"uid":"8fef0f0b-54dd-4f90-83a2-0a55705cd125","componentName":"DocumentContainer","dataSource":"/sitecore/content/BFFWebsites/croatia/Home/Reclami/Data/DL ABF","fields":{"data":{"datasource":{"id":"4249E2FB41744E41A8DEB56F2B074898","name":"DL ABF","singleElements":{"results":[{"id":"076F7D04D07D432EB64229CB14FCFA55","title":{"value":"Obavjest korisnicima"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{E3D517FD-CACE-4416-8BF1-A83939AE85C0}\" />","url":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/italy/Reclami/58_ABF_agg_e_revisione_guida_pratica_e_modulo_ricorso_Comunicato_agli_utenti.pdf","target":"_blank"}},{"id":"485474776A8244E89EAB0B67196B2B46","title":{"value":"Ažurirano i pgledano 4.24.2013"},"callToAction":{"value":"PREUZMI"},"callToActionImage":{"value":"<image mediaid=\"{EA73F624-089F-4B26-939F-78951EFB2756}\" />","src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/Freccia-up-dark.svg"},"date":{"value":""},"showHours":{"value":""},"tags":{"value":""},"tagsBlue":{"value":""},"link":{"value":"<link linktype=\"media\" target=\"_blank\" id=\"{8F71A82D-5064-4BFA-BA26-C97DFD329CDC}\" />","url":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/italy/Reclami/Avviso_per_gli_utenti.pdf","target":"_blank"}}]}}}}},{"uid":"9bd0d852-cc4c-4bc4-b65f-e413a3560f1e","componentName":"ContentBlock","dataSource":"/sitecore/content/BFFWebsites/croatia/Home/Reclami/Data/Last update","fields":{"content":{"value":"<p style=\"text-align: right;\"><em style=\"text-align: right;\">&nbsp;</em></p>\n<p style=\"text-align: right;\"><em style=\"text-align: right;\">&nbsp;</em></p>\n<p style=\"text-align: right;\"><em style=\"text-align: right;\">Last update: 1 June 2024</em></p>"},"column":{"value":""},"heading":{"value":""},"idhtml":{"value":""}}}],"jss-bffwebsites-main-top":[{"uid":"52be7c67-97ab-4989-90e0-686fad3907ec","componentName":"BffHeader","dataSource":"{84433B20-33ED-45A3-9AEA-5BCF3AF9D864}","fields":{"data":{"datasource":{"id":"84433B2033ED45A39AEA5BCF3AF9D864","name":"Header","bffLogo":{"jsonValue":{"value":{"src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/01_BFF_a_bank_like_no_other_RGB.png?h=600&iar=0&w=1980","alt":"","width":"1980","height":"600"}},"value":"<image mediaid=\"{43A2C96B-8455-4228-A1A3-A239561CBAE0}\" />"},"bffSiteName":{"jsonValue":{"value":""},"value":""},"hamburgerMenu":{"jsonValue":{"id":"512bc903-1636-4340-b47d-14afa341ca66","url":"/hr/Data/HamburgerMenu","name":"HamburgerMenu","displayName":"HamburgerMenu","fields":{"logo":{"value":{"src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/burger_icon.svg?iar=0","alt":""}}}},"value":"{512BC903-1636-4340-B47D-14AFA341CA66}"},"bffFlag":{"jsonValue":{"value":{}},"value":""},"inLogo":{"jsonValue":{"value":{"src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/linkedin_icon.svg?iar=0","alt":""}},"value":"<image mediaid=\"{75B1EDE2-CDF7-4D52-9FF6-A72B96FA64EB}\" />"},"searchIcon":{"jsonValue":{"value":{}},"value":""},"bffLogoLink":{"jsonValue":{"value":{"text":"","anchor":"","linktype":"internal","class":"","title":"","target":"","querystring":"","id":"{BC05D362-CFCF-4FDB-ADA0-2C1114353696}","href":"/hr"}},"value":"<link text=\"\" anchor=\"\" linktype=\"internal\" class=\"\" title=\"\" target=\"\" querystring=\"\" id=\"{BC05D362-CFCF-4FDB-ADA0-2C1114353696}\" />"},"buttons":{"results":[{"id":"18481BB7D389491CAD015FE1CC7EE3BE","buttonName":{"jsonValue":{"value":"INVESTITORI"},"value":"INVESTITORI"},"link":{"jsonValue":{"value":{"href":"https://investor.bff.com/en","linktype":"external","url":"https://investor.bff.com/en","anchor":"","target":"_blank"}},"url":"https://investor.bff.com/en","target":"_blank"}}]},"linkcontainers":{"results":[{"id":"755D10F14A234B73BAB3BCBF75DD275B"}]},"loginbutton":{"results":[]}}}}},{"uid":"f59a489c-ef46-4c6a-b0b2-7c221b4e6e48","componentName":"MaintenancePopUp","dataSource":"{5A226629-931C-444A-949F-02B3C96F0164}","fields":{"Background":{"value":{}},"Body":{"value":"Održavanje ove web stranice rezultirati će privremenom obustavom usluga u subotu, 28. rujna, od 11:00 do 16:00 sati po srednjoeuropskom vremenu."},"Call to action":{"value":{"href":""}},"Logo":{"value":{"src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/logo-footer.png?h=600&iar=0&w=1980","alt":"","width":"1980","height":"600"}},"Title":{"value":""},"From":{"value":"0001-01-01T00:00:00Z"},"To":{"value":"0001-01-01T00:00:00Z"},"Active":{"value":false}}},{"uid":"fb509ad9-07f4-47a3-8bb8-8faa46ce41c3","componentName":"GTMScripts","dataSource":"{6545265F-3C9B-4A1A-9E84-269350208237}","fields":{"body":{"value":"<!-- Google Tag Manager (noscript) -->\r\n<noscript><iframe src=\"https://www.googletagmanager.com/ns.html?id=GTM-WK72S5LP\"\r\nheight=\"0\" width=\"0\" style=\"display:none;visibility:hidden\"></iframe></noscript>\r\n<!-- End Google Tag Manager (noscript) -->"},"head":{"value":"(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':\r\nnew Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],\r\nj=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=\r\n'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);\r\n})(window,document,'script','dataLayer','GTM-WK72S5LP');"},"id":{"value":"GTM-WK72S5LP"}}}],"jss-bffwebsites-main-bottom":[{"uid":"7515a53d-682b-4174-95a8-80902964d805","componentName":"Footer","dataSource":"{21259C34-B980-4999-A1DE-019800CC0254}","fields":{"data":{"datasource":{"id":"{21259C34-B980-4999-A1DE-019800CC0254}","credits":{"jsonValue":{"value":"VAT 07960110158 \\ BFF Banking Group 2024 &copy; \\ All rights reserved"},"value":"VAT 07960110158 \\ BFF Banking Group 2024 &copy; \\ All rights reserved"},"backgroundFooter":{"jsonValue":{"value":{"src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFWebsites/shared/bff_freccia_solid_white.svg?iar=0","alt":""}},"value":"<image mediaid=\"{45DEF91C-FA41-4BE9-A19A-1AF58F76A260}\" />"},"backgroundFooterColor":{"jsonValue":{"value":"#edecea"},"value":"#edecea"},"logoFooter":{"jsonValue":{"value":{"src":"https://edge.sitecorecloud.io/bffbanking-yt799fde/media/Project/BFFGroup/cuentafacto/logo-bff.svg?iar=0","alt":""}},"value":"<image mediaid=\"{EFD47D4A-F8F7-47D5-B7BA-AF88CDE51074}\" />"},"logoFooterLink":{"jsonValue":{"value":{"href":""}},"url":""},"backToTop":{"jsonValue":{"value":"POVRATAK NA VRH"},"value":"POVRATAK NA VRH"},"children":{"results":[{"id":"E545DC720DC443DFAB6BBDF7115B67CD","title":{"value":"Transparentnost"},"link":{"jsonValue":{"value":{"class":"","id":"{F3E39A1D-90D4-4B1D-864D-4E5BFC1AB8EA}","querystring":"","anchor":"","target":"","title":"","linktype":"internal","text":"","url":"/BFFWebsites/croatia/Home/Transparentnost","href":"/hr/Transparentnost"}},"url":"/hr/Transparentnost"}},{"id":"9F9C33A907274DD795BD1A6BBD871DD3","title":{"value":"Pritužbe"},"link":{"jsonValue":{"value":{"text":"","anchor":"","linktype":"internal","class":"","title":"","target":"","querystring":"","id":"{F02BB81E-2AE7-45CF-BD2E-6EF0E6C42CAC}","href":"/hr/Prituzbe"}},"url":"/hr/Prituzbe"}},{"id":"AB595FE1C4634BB4AF3FB81E77CE70FB","title":{"value":"Privatnost"},"link":{"jsonValue":{"value":{"text":"","anchor":"","linktype":"internal","class":"","title":"","target":"","querystring":"","id":"{CDDEC0E5-1DA1-4162-896B-B74086557B64}","href":"/hr/Privatnost"}},"url":"/hr/Privatnost"}},{"id":"38DD247AEFF7467088C731680829C923","title":{"value":"Obrada osobnih podataka"},"link":{"jsonValue":{"value":{"text":"","anchor":"","linktype":"internal","class":"","title":"","target":"","querystring":"","id":"{B4F23192-CEC1-480F-89B1-82DC500F634F}","href":"/hr/Obrada-osobnih-podataka"}},"url":"/hr/Obrada-osobnih-podataka"}},{"id":"6AA660AD40D149AFA3C2AE3EF9BCFE9F","title":{"value":"Upozorenja"},"link":{"jsonValue":{"value":{"text":"","anchor":"","linktype":"internal","class":"","title":"","target":"","querystring":"","id":"{54EE510C-1532-47D4-B965-9AD6DD0CA214}","href":"/hr/Upozorenja"}},"url":"/hr/Upozorenja"}},{"id":"C4A5490C0A794BD98BA088418A505F66","title":{"value":"Kontakti"},"link":{"jsonValue":{"value":{"text":"","anchor":"","linktype":"internal","class":"","title":"","target":"","querystring":"","id":"{F3806F89-CB88-4B13-B161-EE1711DB87CA}","href":"/hr/Kontakti"}},"url":"/hr/Kontakti"}}]}}}}}]}}},"language":"hr","serverRoute":"/prituzbe"}